TERMS & CONDITIONS

PRODUCT VARIATIONS

A large range of our products are handmade, natural and organic and as a result may feature slight defects due to this nature. All pieces are carefully hand picked, reviewed and checked prior to dispatch.

Ceramics are traditionally handmade and placed in a wood fire kiln, every effort is made to ensure there is minimal colour variations to our ceramic pieces, however, it is something that we love and can be expected. Please note our natural ceramics are not water tight. We love dry flowers in ours but for fresh flowers please place a water tight container inside the vessel.

Teak & Cane are also a natural materials which may also have colour variations. We suggest keeping these material out of direct sunlight as it will cause fading overtime. Applying a natural oil or beeswax will help maintain the materials over time.

DISPATCH & LEAD TIME

ETA dates listed on our website are estimated only and can vary due to the nature and production time of our goods, as well as the current climate with COVID-19. Your order will typically be dispatched by our team within 1-3 business days of receiving your order. Once dispatched, your item will be collected by our third-party courier service. As such, delivery times may vary depending on location and the courier service selected. Please be mindful of peak shipping periods, such as Christmas and New Years.

Pre-order items:

For pre-ordered items we are only able to notify the expected arrival date however this can be subject to change due to unexpected delays as a result of COVID-19.
As much as possible we will update you by email on any changes to the arrival date. Should you have any concerns or need to change your delivery address please email us at hello@basilandbailey.com

DELIVERY

Please note due to COVID-19 & Christmas period, our couriers are experiencing delays due to high demand and limited flights. They have advised that it will now take up to 7-15 business days to receive your parcel. All items will be shipped via courier. Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call to arrange a re-delivery.

RETURNS & EXCHANGE POLICY

We want you to love your Basil & Bailey purchase so if you're not completely happy, you may return your product within 14 days of purchase for a store credit provided it is in unused condition with all the original packaging. We will not accept any returns without its original packaging.

If in the event a product is faulty or delivered damaged, please contact us at hello@basilandbailey.com with your invoice number, name, contact details and photos within on the day of receiving your order and we will organise an appropriate course of action.

Sales items purchased during a promotion or our sample sales are a final sale. No exchanges or returns of sale items are accepted at any time.
International returns: We will not accept any international returns.
Refunds: Refunds are not available for change of mind or sale items, we are happy to offer you a store credit.

LOANS

We are happy to provide products for photoshoots and events to our Trade customers. There is a 10% charge for the value of the goods to cover our handling and packaging. Should any of the products break or get damaged during a loan, the wholesale value or a repair fee is chargeable.

MARKETING COMMUNICATION & PRIVACY

Basil & Bailey only collects personal information when you knowingly provide it. Personal information is collected in a number of ways, including directly from you over the phone or via email, within marketing activities and invitations responses, and when you submit information to us through or website. Your contact details. may be used by us for the purpose of sending marketing correspondence or invitations to you. We acknowledge and respect an individuals choice to opt-out of our direct marketing communications and activities.

CURRENCY

All amounts listed on the website are in Australian Dollars (AUD)